Highlights
Galaxy Ultra Rental — A new standard for concert filming
Powerful camera performance optimized for concert recording
4 years of experience serving international customers — reliable support from pickup to return
The most trusted choice for K-pop fans
What to expect
🔊 Please check after making your reservation
✈️ Airport pickup and return, as well as pickup and return at selected concert venues (advance inquiry required for venue service)
🛡️ Damage protection plan — worry-free coverage not offered by other services
📱 Full lineup from Galaxy S23 to S26 — choose your preferred model
🤝 4 years of experience serving international customers — we take full responsibility for communication, pickup, return, and issue resolution
A camera is needed on a special day or when you want to capture a great performance!
Since 2022, more concerts and venues have been banned from bringing in professional cameras.
This product is for fans who don’t want to miss every expression of their favorite idols at concerts and fan meetings.
📌 How to Use
1️⃣ Complete Your Reservation
Select your rental schedule and complete your reservation on Locarora.
📅 Rental days are counted by calendar date, not by 24 hours.
2️⃣ Check Your Locarora Message
Once your reservation is confirmed, please check your Locarora message.
It includes your pickup/return location and important rental instructions.
3️⃣ Pickup & Return
Please visit the meeting point according to your reserved schedule.
📍 Upon arrival, contact our staff through the provided contact channel and share your reservation details.
For returns, please check the package before returning and make sure no items or components are missing.
⚠️ Pickup and return are only available during operating hours.
🛫 Pickup & Return Information
Pickup and return are available at both Incheon Airport Terminal 1 and Terminal 2.
🕐 Operating Hours
T1: 5:00 AM – 11:00 PM
T2: 5:00 AM – 10:00 PM
⚠️ Rental services are not available outside of operating hours.
※ For Terminal 1 pickup/return after regular operating hours, advance inquiry is required
🔄 Reservation Changes
To change your pickup time or pickup terminal, please contact the CS center by 3:00 PM KST one day before pickup.
⚠️ Same-day changes to pickup time or pickup terminal may not be available.
💬 Contact Information
For any inquiries, please contact our Locarora Message
⚠️ Important Notice
If the rental equipment is damaged or lost, please contact the CS center immediately.
If the equipment is not returned without prior contact, appropriate action may be taken.
🧾 Damage & Loss Policy
We do not charge repair fees for normal signs of use, such as light scratches or general contamination.
However, if the product is lost or damaged beyond repair during the rental period, 100% of the product retail price will be charged.
For transparent billing, we may provide the original purchase receipt when charging for loss or irreparable damage.
🛡️ Damage Protection Plan Optional (Optional)
A one-time fee applies regardless of the rental period.
✅ Minor damage: Customer is responsible for 30% of the repair cost.
❌ Irreparable damage: 100% of the retail price will be charged.
❌ Loss and theft are not covered.
⚠️ This plan can only be added up to 1 day before pickup.
It cannot be added after the rental starts.
☁️ Data Transfer Service Optional (Optional)
For customers who could not transfer their videos during the rental period, or who want to enjoy their schedule without worrying about data transfer, a data transfer service is available.
📲 Data Transfer Process
We can upload your videos to our cloud after return and send you a download link.
✅ Upload completed within 2 days after return
✅ Download link sent via messenger
⚠️ Files must be downloaded within 7 days
⚠️ Request must be made on the same day as return before the device is reset
